Monday, March 14, 2016

The Family Caregiver: A Four Part Series

Part 2




For the family caregiver, caring for the hospice patient in the home is a noble endeavor; however, it is one that can be fraught with emotional, physical, and spiritual challenges.  Rabbi Earl Grollman, in his address, In the Face of Insanity: How Do Caregivers Maintain Their Own Sanity, given at the 25th Anniversary Conference of the National Institute for Jewish Hospice in 2010 provides great insight when he states:


A religious crisis is not infrequent during their trauma. “Are there special prayers or ceremonies that they value?” “How would they want their religious holidays to be commemorated?” “Are there favorite hymns, Bible readings, daily devotions, that offer them a source of serenity?” “Is there a clergyperson who they would like to see?” “Are there special ritual objects that they would like close to them?” ( A Star of David made my mother feel very comfortable in a wonderful Catholic hospital.) Do they ask, “Why me?” “How could God do this to me?” “Is it God’s will?” “Am I being punished?”



The questions both patients and family caregivers pose as mentioned by Rabbi Grollman are poignant.  A look at the dynamics of the family setting will serve to reveal the intensity of the emotions evoked by the questions.



The relationship between patient and spouse (now the caregiver).  How is the caregiver spouse handling the sometimes gruff manner of speech of the patient?  Wounded feelings? Impatience? Anger?  Do painful statements said by the caregiver to the patient (that would never be said if exhaustion had not set in) cause the caregiver remorse, regret, guilt?


The physical demands of caregiving.  Without a Hoyer Lift the caregiver may suffer back strain and pain.  There is the frequent changing of soiled diapers, which requires moving the patient, removal of and changing of clothing, and bedding.  There is the daily bath routine that creates its own clean-up work.  Then, there are the meals that may or may not be eaten without significant time spent on clean-up.  I shake my head at times when I read guidebooks for the caregiver of a hospice patient when advice is given on achieving six hours of sleep per night.  For many caregivers that is not possible.


The influence of the illness.  There are others in the family circle affected by the hospice diagnosis.  Are there children of the patient that are suffering? Teenagers? Adult children?  What are their feelings?  How are they managing?  What spiritual pain are they feeling? Do they ask, “Why me?” “How could God do this to me?” “Is it God’s will?”  “Am I, Are we being punished?” (Grollman, 2010)





These dynamics leave hospice Chaplains grasping to answer the question of “What to do?”  Rev. Alice Tremaine, a Chaplain with Hospice of the Bluegrass, affirms the significant benefit a hospice Chaplain bring to patients, and I add, to their families when she writes in her PlainViews article, “The Case for the Preacher-Nurse:Integrated Spiritual Care in Hospice Settings and How This May Benefit Other Health Care Settings” (PlainViews, 4/3/13 Vol. 10 No. 5):


Spiritual pain may be more pressing, especially at the end of life.



Some of the unique contributions we bring as chaplains include:



• Training for listening: We may be able to hear important health-related information that patients may not be able to tell nurses and doctors;


• An identity and calling as healers, practiced through healing rituals and other therapies such as prayer, meditation, deep breathing, etc;


• Our work is rooted in relationship, where healing takes place. Dr. Saunders has said, “We are the medicine.”



Patients have the expectation that they can engage in reflection, contemplative practices and rituals with chaplains.





The attentively listening Chaplain, practicing a calling as a spiritual pain healer, who has built a trusting relationship with the family can, indeed, be the medicine the family needs for the crisis in which they find themselves. Building a Plan of Care for the family in crisis requires identification of Goals/Expected Outcomes and Interventions.  As is the case in building a Plan of Care for patients, so it is with their family.  A discussion of what they would like to see happen in their lives will identify the Goals/Expected Outcomes and the Chaplain will share Interventions to assist meeting those goals.

The Family Caregiver: A Four Part Series

Part 1


The most overlooked element in the Plan of Care has to do with the patient’s family.  Up until now, there has been no means to document electronically the spiritual concerns of the family members as part of the Plan of Care.  However, with that said, it must be remembered that the family is experiencing stress and emotional exhaustion due to their loved one’s illness.  Therefore, it is absolutely fundamental that we include these loving caregivers in the Plan of Care.



A study led by the University of Kentucky researcher Elaine Wittenberg-Lyles found that hospice family caregivers are "second order patients" themselves and require their own unique care needs (UKNow, November 30, 2011).  “It doesn’t matter how well educated you are," said Wittenberg-Lyles. "When someone you love is dying and you are in a position to care for them at home, your home turns into a hospital room and key decisions need to be made hourly. Clinicians should assume that anyone going through the stress and chaos of caring for a terminally ill family member has low health literacy and high needs for education and support” (UKNow, November 30, 2011).

In another study, Susan C. McMillan Ph.D., A.R.N.P., F.A.A.N., presents a compelling table of spiritual care concerns in her article in the Journal Of Palliative Medicine, Volume 8, Supplement 1, 2005:



TABLE 1. CAREGIVER NEEDS REVEALED BY DESCRIPTIVE STUDIES IN CHRONOLOGICAL ORDER



Reference Results: caregiver needs                  (Underscore mine)



Given et al., 1993   Cancer caregiver depression was associated with patient depression.

McMillan and  Mahon, 1994     Cancer caregiver quality of life was lower among hospice caregivers compared to non-caregivers and lower also for caregivers of patients with more advanced disease and lower functional status.

Kurtz et al., 1994   Among cancer caregivers, there is a weak but significant relationship between patient symptoms and caregiver depression, and between patient depression and caregiver health.

Given et al., 1999   Cancer caregiver depression was associated with new or increasing demands for assistance.

Weitzner et al., 1999   Hospice caregiver quality of life correlated with overall caregiver mental health.

Emanuel et al., 2000   Needs of terminally ill patients included transportation, nursing care, homemaking, personal care. Caregivers of patients with substantial care needs were more likely to   report higher economic burden.

Nijboer et al., 2000   Cancer caregivers’ experiences are both positive and negative. More negative experiences  are reported by women, younger caregivers, and caregivers with higher socioeconomic status.

Robinson-Whelan et al., 2001   Dementia caregivers experienced depression and loneliness for up to 3 years after the death, with levels similar to current caregivers.

Haley et al., 2001   Hospice caregivers of patients with lung cancer reported same levels of depression as  hospice caregivers of dementia patients and both reported more depressive symptoms than non-caregivers.

Haley et al., 2003   Among hospice caregivers, female gender, caregiver health problems, and negative social  interactions predicted poorer caregiver well-being.

Schulz et al., 2004   Dementia caregivers showed no improvement in depression or anxiety after       institutionalizing the demented family member.

Given et al., 2004   Cancer caregivers of patients near the end of life reported depressive symptoms which were highest in the 45-54 years age group, in caregivers of patients who were nearer to      death, in adult children, and in those who were employed. Caregivers of patients with multiple symptoms reported the greatest disruption in their schedules.



Depression, quality of life, loneliness, anxiety, disruption to life’s schedule are indicative of the need for spiritual care. The characterization that anxiety and depression show no improvement and that depression and loneliness last for up to 3 years after the death of the patient reveal the dire nature of the issues faced by family caregivers.  While I am not suggesting that a Chaplain’s work will provide a quick fix for these pernicious maladies of the spirit, I am stating that a Chaplain’s work will have a very positive impact upon the family caregivers.

Whether hospice care is provided in the home of the caregiver, friend or loved one; a retirement home; an assisted living facility; a nursing home; a hospital or an in-patient hospice facility for acute symptom management or wherever else a patient considers to be “home”, the hospice Chaplain can provide assistance that will benefit the family caregiver.  Listening, empathetic presence, appropriate touch, and pastoral counsel that is short on platitudes and long on compassion are qualities of a pastoral encounter that will give the family caregiver new energy to carry on.





Saturday, March 12, 2016

Gossip

Chaplains are part of the IDT and that means they are susceptible to hearing gossip.  Word of caution: If you intend to maintain your integrity, you will be above gossiping.  Instead, you will be part of the solution to the problem of Gossip.
Consider these statistics:  Depending on what source you use (and they are very close in their findings), An active gossiper burns 65 hours of productivity per year.  You realize that this over a week and half of wasted time.  Yes, I am speaking as an administrator, but I realize my audience is comprised of the most ethical and moral of all persons.  Surely, you find this unacceptable.  Further, 86% of gossip regards corporate challenges.  Is it any wonder that gossip is so destructive? 

According to Teamworks (http://teamworks-works.com/venting-or-gossip-in-the-workplace/), this is a brief list of how destructive gossip is in the workplace. Gossip:
o   Decreases productivity: It is a time waster.
o   Compromises professional standards.
o   Makes problem areas worse.
o   Causes pain, resentment and distrust.
o   Management spends enormous energy finding out “who said what.”
o   Workers lose confidence in management if it’s allowed to continue.

If much of the gossip is about corporate challenges is there a way to discuss the problems without gossiping?  Remember, gossip is based on conjecture and very short of facts. In each meeting I conduct with my Chaplain Team, I have an agenda item devoted to “Rumors”.  The reason I do this is give the Chaplains a safe place to discuss any issues that they have heard about so I can arm them with facts.  Facts dispel gossip.  If you are in healthcare, you realize the friendly environment which existed to do the work of hospice is no more.  Change is all we have seen in the previous 3 years.  It’s frustrating to keep up with all the CMS decisions.  Upper management must be nimble and quick to guide the ship of hospice.  That often translates to instability and capriciousness.  Trust me, that is far from the truth.  To keep the hospice out of the ditch, changes must be made.  For instance, the new reimbursement model is the U-shaped model.  This affects nurse visits, social worker visits and Chaplain visits in the last 2 weeks of the patient’s life.  Reimbursement is dependent on the increased care for patients in this time frame.  Chaplains are busy, but must make extra effort to see their patients on Supportive Care.  It’s a change.  It takes extra time.  It disrupts a Chaplain’s visit rhythm.  But, it’s not optional, it is mandatory.  Our Chaplains know they can vent their frustrations to me.  I encourage that.  It’s better to vent to me than to others on the IDT as that would hurt morale and wound the Chaplain’s reputation.

How do handle gossip in your workplace?



Friday, March 11, 2016

To Our Newest Guests

As you have reviewed the articles, perhaps there is a topic of interest that I haven't covered.  What topics would you find interesting and helpful?  Please use the Comment section for this or just send me an email at rbehers@cshospice.org

Thursday, March 10, 2016

Blessings to our Chaplain Colleagues in Israel

To our Chaplains in Israel.  Blessings to you.  How may we serve you?  What issues are you facing that we might address here?  You are always welcome at Embraced!

Reprise, with an addition: 3 Sure Signs of Burnout

I posted this article months ago, but want to reprise it with this key addition.  Another neon sign of burnout are misplaced priorities.  Meaning?  Simple, you forget yourself.  You are so consumed by the work, you forget your health, your family, your life.  For those of us who came into hospice chaplaincy from the pastorate know the ridiculous demands and superhuman expectations.  Friends, there is freedom in hospice chaplaincy.  As a Manager, I do NOT expect my Chaplain Team to work themselves beyond human capacity and demand they work 24/7.  What I do expect is that each Chaplain maintain spiritual, emotional, and physical health. Ours is a Chaplain-friendly environment. Claim your liberty!   Now, for the rest of the article.


There is no doubt that hospice chaplaincy is one of the most draining professions in healthcare. We hear of nurses that burn out; social workers that burn out; and, now, we will talk about Chaplains that burn out.  Here are 3 sure signs you are burning out:
1.       You isolate yourself.  You don’t connect with your Team, your Team Manager,  your fellow Chaplains, and your Spiritual Care Director.  You’re on your own and you don’t even realize it.   You break off conversations because you say you have patients to see (you do, but not right away…you could have spent time in fellowship).  You make up ‘reasons’ to avoid Chaplain meetings.  Your excuses sound acceptable, no one questions you.  At first, the isolation bothers you, but after a while, it is your new normal.  Friend, you’re headed for trouble.
2.       Your work begins to suffer.  You’ve been an excellent Chaplain, but now your work is slipping.  You make one call to a new patient to set an appointment and if there is no answer, you leave a message and ask the patient or caregiver to contact the office should they need you.  They never call… and you are ok with it.  The passion is gone.  The urgency is gone.  You call them once, document it, then forget it.  In addition, you neglect your patients.  I can’t tell you how many unfulfilled promises of a visit I have read through the years by Chaplains who are burned out.  Some of these unfulfilled promises (better termed “lies” because that is what they really are) were made up to a year ago or longer.  Friend, you’re in trouble now.
3.       You are beyond asking for help.  Your work pattern seems to be like quicksand.  You can’t get out of it.  You’re stuck and getting sucked down, helpless to stop the strong tug downward.  You now recognize what is happening.  Your productivity is extremely low, fellow IDT members are talking, calls are being made to your Managers by caregivers, complaints are filed.  Fried, it’s over.

Burnout is a terrible thing.  Yet, it can be averted.  But, you’re the only one who can call for help.  Self-awareness that was honed to a sharp edge gets dull.  You have to recognize that.  Unless there is someone on the IDT that really knows you well, you will become more isolated.  If you are burning out and are reading this and have gotten to this point in the article, I urge you to contact your Managers.  We get it. We can and will help.

Wednesday, March 2, 2016

Religion or Spirituality


It often puzzles me when these two concepts are used interchangeably.  When Chaplains confuse the two, it really causes a raised eyebrow.  With that in mind, I will present some of the best and thorough-going definitions of the term ‘spirituality’.

 

“Spirituality is the aspect of humanity that refers to the way individuals seek and express meaning and purpose and the way they experience their connectedness to the moment, to self, to others, to nature, and to the significant or sacred.”  National Consensus Panel Report, Improving the Quality of Spiritual Care as a Dimension of Palliative Care: The Report of the Consensus Conference, October, 2009.

 

“We can define “spiritual” as a life force that awakens us to healing, wonder, community, trust, deep emotions and authentic hope.  What is “spiritual” within a person informs our understanding of identity, our place in the world, our purpose and our values.  This, in turn, inspires creativity, mutuality, morality, and serving the good of all.  This can be achieved through faith in a religion, of course, but by defining it this way, it need not be limited solely to the religious realm.”  Spiritual Health Therapy: New Nomenclature for Spiritual Care Provision at William Osler Health System, Plainviews, February 17, 2016

Volume 13 No. 2.

 

“Spirituality is the culmination of a person’s quest to discover the ultimate and transcendent meaning and purpose of his/her life. Spirituality reflects the essence and substance of that person - the values, thoughts, emotions, motivations, dreams, experiences, assumptions and relationships that make the person a unique individual. Spirituality provides the individual with the vitality, drive and determination to develop and function as a fully actualized person. Spirituality is not static; it changes over time in response to external events and the person’s ever-developing and evolving sense of self.”  Hillel Bodek, MSW, LCSW-R, BCD

 

I encourage all members of the IDT to review the above in order to recognize the depth and breadth of spirituality and to recognize it may include religious expression, but that religious expression is not required for a person to be spiritual.